Businesses today can seldom operate without a phone presence. Be it for sales or customer support, phones are the predominant means of communication with existing and future clients.
Voice over internet protocol (VoIP) makes an affordable, contemporary, and niftier alternative to standard landline phones, enabling reliable and high-quality calls. The perception that internet-based calls were unreliable existed during the early days of the web tools when the technological revolution exceeded the infrastructure available to host it.
Businesses must understand their current phone system before deciding to switch to VoIP. Businesses that use older phone system technology don’t comprehend their actual spending on phone company charges and long-distance call charges. VoIP and VoIP hybrid PBX systems have become immensely popular in recent years, but is it the right solution for your business? Questions on the reliability evaporate when users recognize the factors involved in making VoIP phone calls.
What is VoIP?
VoIP (Voice over Internet Protocol) or IP telephony is a modern technology that enables phone calls over a Local Area Network (LAN) or the internet. VoIP phone system convert voice into small data packets. The recipient receives these packets over the internet. The receiver at the recipient’s end decodes the data into voice again.
Cost savings with VoIP
Cost savings and ROI are significant factors for all businesses, however large or small. Adopting a VoIP phone system makes way for substantial cost savings for businesses. VoIP can lower phone bills of companies by more than half of traditional landline phone expenditure.
Although the volume of savings might vary for each business since their needs differ, switching to VoIP will bring about considerable cost savings in many ways. When it comes to traditional phone services, businesses may incur huge preliminary costs in the name of PBX hardware and business phones.
Eliminating the cost of PBX installation or copper wiring
PBX or private branch exchange is on-premise, physical hardware. It connects the many landline phones in an office and can cost tens of thousands of dollars — an amount that businesses pay back over several years. On-premise PBX installation can be an expensive undertaking. It can vary between $500 and $2,000 per user, and even small businesses with a handful of employees need to invest in physical hardware. VoIP networks eliminate the need for extra hardware since a broadband connection powers the service.
Broadband connections do not need as much extra wiring like PBX installations because VoIP networks allow both voice and data concurrently.
Lower call charges
A few years ago, most small businesses could not afford data carriage costs. Many large organizations too capped the usage of enterprise internet bandwidth and broadband. An important reason why VoIP calls are cheaper today is because of the upgraded internet speeds and drastic decrease in data carriage costs. Statistics say that small businesses using VoIP can lower their local call expenses by up to 40% and save up to 90% on international calls.
VoIP services also help businesses eliminate enduring expenses such as taxes, repair, and maintenance costs. VoIP providers usually charge based on subscriptions, which can cost as little as $1 per number per month. This makes VoIP service a worthwhile option for start-ups and small businesses.
What are the benefits of using a VoIP phone system?
Feature-rich for better remote working
VoIP phones allow employees to stay connected to the organization’s phone system while working remotely. VoIP phone systems come with several features like call waiting, auto-response, conference calling, call logging, instant video calling, and more, that are not offered by traditional phones. This helps in increased employee productivity, as well as cut down workspace and utility expenses.
VoIP phone services provide many of these features at no extra cost. On the other hand, traditional PBX also supports remote working with features like call transfer, call queuing, group ringing, call queuing, and so on. But these features are add-ons that are charged separately.
Cost savings apart, accessibility is one of the critical benefits that VoIP phone systems offer to business. With most employees working on the go, remote accessibility allows flexibility among the workforce of an organization. With a stable and fast Internet connection, voice quality on VoIP calls are crisp and clear, with no lag, call failures or latency issues.
Complete portability and scalability
A VoIP number is entirely portable. The same number can be used when moving to a different location. Even when a business changes address, the same VoIP number can be retained. Every business needs a phone system that helps reach their scalability goals. A VoIP solution eliminates the need to purchase expensive hardware or additional phone lines as a company grows.
Many VoIP phone system companies provide a telephone number in a different country, providing a more local presence for businesses. This helps in building trust between customers and businesses. Both local and toll-free numbers can be purchased instantly. Also, businesses get to pay only for the actual minutes spent on phone calls.
Along with making phone calls, VoIP also enables sharing of documents, while simultaneously engaging in a conversation. VoIP enables integrated meetings with clients or employees from different parts of the world. VoIP allows both voice and data to run on the same network. It works with a company’s existing hardware, making it a viable phone system alternative for businesses.
VoIP phone systems can be connected to other cloud-based technologies. Unified communications solutions like customer management, chat, email, sales, etc., can be tied together with VoIP, making way for better tracking of conversations, informed decision-making, and a more productive workforce.
Thus, VoIP can be a growth-enabler in both enterprises and SMBs, without much of a budget. Modern phone system providers like Freshcaller help businesses transition from traditional phone systems to unified communication solutions; they empower organizations by setting up VoIP phone systems with minimal disruption. The right VoIP phone system partner that can provide quality services with minimum costs can help businesses with a smoother journey to success.